Customer Service Representative (CSR)

Labatt Food Service is hiring a Customer Service Representative for their Houston office. A Customer Service Representative will utilize problem solving skills to resolve user requests and other administrative tasks.

Responsibilities

• Respond and resolve customer requests concerning order processing, deliveries, product inquiries and other requests via phone and e-mail.

• Research and offer product suggestions based on customer requirements

• Communicate order and product changes with customers in a timely fashion

• Identify and effectively communicate changing customer needs with internal personnel

Requirements

• Effective communication skills to be able to quickly understand and resolve customer requests in a friendly and respectful manner.

• Strong work ethic with a positive attitude to maintain good rapport with customers

• Demonstrate empathy towards customer concerns with a sense of urgency to resolve them

• Ability to take on other responsibilities as needed.

• Bilingual, English & Spanish, strongly preferred.