Customer Service Representative (CSR)

• Respond to customer inquiries through phone, chat, email, social media, or other communication channels.
• Address customer concerns, complaints, and service requests professionally and efficiently.
• Provide accurate information regarding products, services, orders, and company policies.
• Resolve customer issues and escalate complex concerns to the appropriate department when necessary.
• Maintain accurate records of customer interactions and transactions.
• Follow established customer service procedures, policies, and service standards.
• Coordinate with internal teams to ensure timely resolution of customer concerns.
• Maintain a professional, helpful, and customer-focused approach at all times.
• Meet assigned customer service targets and performance standards.

QUALIFICATION

• Bachelor's degree or equivalent work experience preferred.
• High school diploma required as minimum education qualification.
• At least 1–2 years of experience in customer service or a related field.
• Excellent verbal and written communication skills in English.
• Strong problem-solving and multitasking abilities.
• Proficient in using customer service software, CRM systems, and Microsoft Office tools.
• Ability to work in a fast-paced environment and handle high volumes of inquiries.
• Willing to work on shifting schedules and public holidays.

Pay: Php20,000.00 - Php23,000.00 per month

Work Location: In person