Customer Service Representative (CSR)

Description:

About Us

Contentizer has become a trusted logistics partner dedicated to delivering fast, reliable, and efficient solutions. With nearly two decades of experience, we specialize in streamlined delivery operations, content handling, and tailored logistics services that support businesses across multiple industries.

Job Description:

Contentizer is seeking a customer-focused Customer Service Representative (CSR) to join our team in Miami, FL. In this role, you will assist customers with shipping inquiries, service requests, and order support while helping deliver an outstanding customer experience in a fast-paced logistics environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide shipment updates and assist customers with service-related questions.
• Document customer interactions accurately within company systems and databases.
• Coordinate with warehouse, dispatch, and operations teams to resolve customer concerns.
• Process service requests and verify shipping and delivery information.
• Maintain a high level of customer satisfaction through effective communication and follow-up.

Requirements:

Qualifications

• High School Diploma or GED required.
• Previous customer service, call center, or administrative experience is preferred but not required.
• Excellent verbal and written communication skills.
• Strong organizational and problem-solving abilities.
• Basic computer proficiency and ability to learn new systems and software.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.

Benefits

• Competitive weekly pay
• Paid training
• Health, dental, and vision insurance
• Paid time off and holidays
• Opportunities for career advancement
• Supportive and collaborative work environment
• Employee referral bonus program