Customer Service Representative (CSR)

We are hiring a Customer Service Representative / Customer Support Executive for our Customer Service and Operations team in Hebbal, Bangalore.

The Customer Service Representative will be responsible for handling customer enquiries, resolving service-related concerns, providing timely support across multiple communication channels and coordinating with internal teams to ensure a smooth customer experience.

Key Responsibilities

• Handle customer enquiries through inbound calls, outbound calls, email and chat support.
• Provide accurate and timely information to customers.
• Understand customer requirements and resolve queries effectively.
• Handle complaints, concerns and service-related issues professionally.
• Follow up with customers until queries are resolved.
• Coordinate with internal teams for faster resolution of customer issues.
• Maintain accurate records of customer interactions and resolutions.
• Update customer information and case details in CRM or internal systems.
• Escalate unresolved or critical cases to the relevant team when required.
• Ensure a consistently high level of customer satisfaction and service quality.
• Meet defined customer service, productivity, quality and response-time targets.
• Follow company processes, policies and standard operating procedures.
• Maintain professionalism while handling multiple customer interactions.
• Support customers before, during and after service delivery when required.

Required Skills & Qualifications

• 1–3 years of experience in Customer Service, Customer Support, BPO, Customer Care or Call Centre operations.
• Experience in voice process, email support or chat support.
• Excellent verbal and written communication skills.
• Strong customer-handling and problem-solving abilities.
• Good listening and interpersonal skills.
• Ability to handle customer complaints calmly and professionally.
• Strong follow-up and coordination skills.
• Basic proficiency in MS Office, Excel, email and computer applications.
• Familiarity with CRM or customer support software will be an advantage.
• Ability to multitask in a fast-paced and target-driven environment.
• Strong attention to detail and accuracy.
• Customer-focused and solution-oriented mindset.

Preferred Candidate Profile

• Previous experience as a Customer Service Associate, Customer Support Executive, Customer Service Executive, Customer Care Executive, BPO Executive, Call Centre Executive, Client Support Executive or Voice Process Executive.
• Experience handling inbound customer support, outbound calling, email support and chat support.
• Experience in the travel, tourism, hospitality, BPO or service industry will be an added advantage.
• Candidates with good English communication skills will be preferred.
• Candidates residing in or around Hebbal, Bangalore / Bengaluru will have an advantage.
• Immediate joiners and candidates with a short notice period are preferred.

What We’re Looking For

We are looking for a customer-focused, patient, proactive and responsible Customer Service Associate who can communicate clearly, understand customer concerns and provide timely solutions.

The ideal candidate should be comfortable working across voice and non-voice customer service channels, coordinating with multiple teams and maintaining high standards of service quality.

If you have experience in Customer Service, Customer Support, BPO, Customer Care, Voice Process, Email Support, Chat Support or Client Support and are looking for a Customer Service Associate job in Bangalore, we would like to hear from you.

Pay: ₹20,000.00 - ₹40,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person