Customer Service Representative (CSR)

Durham Medical is a family run business which is locally owned and operated and has been serving Durham Region for over 30 years. Our strength is our experienced and knowledgeable staff, for the service that they provide our clients.

We continue to grow as a business and it is time to add another full time Customer Service Representative to our team. Durham Medical offers competitive wages at $19/hr as well as paid sick days and comprehensive health benefits.

The Customer Service Representative (CSR) is a helpful and positive representative of Durham Medical. The CSR will assist clients in the retail store as well as by phone/email with their equipment and product purchases, queries, and needs.

General Duties:

• Represent Durham Medical in a professional and courteous manner.
• Exercise professionalism in communication, work attendance habits, and attire.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; and participating in professional societies.
• Attend weekly staff meetings and training as required
• Contribute to continuous improvement of Durham Medical processes

Customer Service:

• Safely and efficiently assist clients in store and on the phone with their equipment or product purchases
• Process quotes, sales orders, deliveries, invoicing and third party billing
• Complete data entry of client information, details, and remarks as needed
• Receive client payment accurately and completely
• Assist clients with product fittings (compression stockings, braces, shoes, etc.)
• Schedule appointments with clients
• Arrange deliveries and pick up orders
• Re-stock showroom inventory
• Participate in yearly inventory counts
• Keep abreast of new company products and services.

Education

• Minimum High School Diploma or equivalent
• Relevant Post-Secondary education would be considered an asset

Skills

• Excellent Oral and Written Communication
• Strong Time Management and Problem-Solving Skills
• Proficient in Windows based computer programs

Abilities

• Work efficiently under pressure and within time restraints
• Ability to work with elderly and vulnerable clients by providing one-on-one care and assistance
• Ability to organize and prioritize effectively
• Work well with others in a team environment

Experience

• 2 plus years in a Customer Service position
• Demonstrated knowledge of SAP, data entry, and Microsoft Office (Word, Excel, Outlook)
• Experience with corresponding/billing of Insurance companies, Ontario Disability Support Program and Department of Veterans Affairs would be considered and asset
• The following experience/knowledge as a Personal Support Worker (PSW) would be considered an asset:
• Measuring and or fitting clients for compression garments, wound care, ostomy,

enteral feeding, and incontinent supplies

• Mobility aids, accessible living and heath care related furniture

Please apply in Indeed only. We will not accept phone call or walk ins.

At Durham Medical, we believe equal opportunity is extremely important and every person is unique in their own way. We strive to create an open, diverse, inclusive, and equal environment in which every team member has the opportunity to flourish.

Job Types: Full-time, Permanent

Pay: $19.00-$21.00 per hour

Application question(s):

• How many years of medical retail experience do you have?

Education:

• Secondary School (preferred)

Experience:

• Customer service: 2 years (preferred)

Work Location: In person