Customer Service Representative (CSR)

Job Posting: Customer Service Representative (CSR)

Location: Metro Manila, Philippines

Job Type: Full-Time

Monthly Salary: PHP 22,000 -PHP 35,000 (Gross, dependent on account experience and communication proficiency) + Night Differential & Performance Bonuses.

Job Overview

We are looking for an energetic, empathetic, and customer-focused Customer Service Representative (CSR) to join our growing team in the Philippines. In this role, you will serve as the primary point of contact for our global clients, addressing inquiries, resolving issues, and delivering exceptional support via voice, chat, and email channels.

The ideal candidate possesses stellar communication skills, a natural aptitude for problem-solving, and a passion for creating positive customer experiences.

Key Responsibilities

• Customer Support: Handle inbound inquiries, requests, and complaints professionally through voice calls, live chats, or email channels.
• Problem Resolution: Investigate customer issues thoroughly, provide accurate information, and offer effective solutions within established company policies and SLAs.
• Account Management: Update customer profiles, log interaction details accurately in the CRM system, and process necessary account changes.
• Quality Assurance: Meet or exceed key performance indicators (KPIs), including Customer Satisfaction (CSAT), Average Handling Time (AHT), and First Contact Resolution (FCR).
• Collaboration: Escalate complex technical or billing issues to appropriate tier-2 or management teams while maintaining clear communication with the customer.

Qualifications & Requirements

• Experience: At least 6 months to 1 year of customer service experience (BPO or corporate setting preferred, though fresh graduates with exceptional communication skills are welcome to apply).
• Education: Completion of at least Senior High School or minimum 2 years of college education / Bachelor's degree holder.
• Communication Skills: Excellent conversational English (both written and verbal) with neutral accent and strong active listening skills.
• Technical Readiness: Basic computer navigation skills and typing speed of at least 30 WPM. Ability to work on shifting schedules, including night shifts and holidays.
• Work Setup: Must be willing to report to our primary hubs in Metro Manila.

What We Offer

• Competitive monthly base salary ranging between PHP 22,000 and PHP 35,000.
• Night differential pay (20% extra per hour for hours worked between 10 PM and 6 AM).
• Performance incentives, attendance bonuses, and annual salary reviews.
• Comprehensive HMO coverage for you and a dependent upon regularization.
• Paid Time Off (PTO) credits and government-mandated benefits (SSS, PhilHealth, Pag-IBIG).
• Career advancement pathways into SME, QA, Team Lead, or Trainer roles.

Call to Action

Ready to jumpstart your career in the booming outsourcing industry with a company that values its people?

Pay: Php22,000.00 - Php35,000.00 per month

Benefits:

• Employee discount
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Work Location: In person