Customer Service Representative (CSR)

We have an opportunity for a motivated and customer-focused person to join our Customer Services Team at Bidfood FSV Wellington.

If you enjoy helping customers, solving problems, and working in a busy team environment, we'd love to hear from you. This role is ideal for someone who communicates well, stays organised, and takes pride in providing great service.

As part of our team, you'll be supporting customers over the phone and by email, processing orders, and helping ensure customers receive the service they expect from Bidfood.

Hours of work

• Monday to Friday, 8:00am to 4:30pm
• Rostered to work 1 in every 5 Saturdays
• Flexibility to cover the 9:30am to 6:00pm shift when required to support team absences.

To be successful in this role, you'll have:

• Previous customer service experience, ideally 12 months or more
• Previous sales or food industry experience (advantageous but not essential)
• Strong communication skills, both written and verbal
• The ability to build positive relationships with people from a variety of backgrounds
• Good computer, data entry, and record-keeping skills
• A positive attitude and willingness to help customers
• Strong problem-solving skills and the ability to work well in a fast-paced environment
• A genuine interest in food and the foodservice industry

Bidfood Benefits

• Staff discounts on a wide range of food products from our warehouse
• Free on-site parking
• A supportive and friendly team environment
• Employee benefits and wellbeing initiatives
• Opportunities for training, development, and career progression within a large and growing company

Why Bidfood?

Our people are at the heart of everything we do. We pride ourselves on providing excellent customer service and supporting each other to achieve great results. If you're looking for a stable role and opportunities to grow your career, we'd like to hear from you.

To be considered for this role, you must:

• Be legally entitled to work in New Zealand
• Provide employment references
• Complete a pre-employment drug test
• Consent to criminal history and ACC checks

If this sounds like the right fit for you, we'd love to hear from you. Please submit your CV and cover letter online.

We're keen to fill this role quickly and will be interviewing suitable candidates as applications are received. To avoid missing out, we encourage you to apply early, as the advertisement may close before the listed closing date.

For a copy of the Job Description visit jd-customer-service-representative-(csr)-2026.pdf