Customer Service Representative (CSR)

Description:

About the Company

Urban Park Services provides on-site urban support, including parking management, vehicle flow coordination, and customer-focused operations. We value professionalism, reliability, and excellent service.

Position Overview

We are seeking a motivated Customer Service Assistant to support our Austin, TX operations. This is an entry-level role designed for individuals who are friendly, dependable, and eager to gain experience in customer service and operational support.

Key Responsibilities

• Assist customers and visitors with inquiries, directions, and basic support
• Provide courteous and professional service at all times
• Support operational staff with general tasks as needed
• Answer phones and route calls when necessary
• Document customer interactions and report issues to supervisors
• Maintain a clean and organized workspace

Requirements:

Qualifications

• High school diploma or equivalent
• Strong communication and interpersonal skills
• Professional appearance and demeanor
• Reliable and punctual
• Ability to stand or walk for extended periods

Compensation & Benefits

• Salary: $18 – $28 per hour
• Flexible scheduling options
• Paid training
• Opportunities for growth
• Supportive team environment