Customer Service Representative (CSR)

Description:

Our Fredericksburg Fuel Plant has a new opportunity for a Customer Service Representative (CSR). A CSR is a people-oriented team member that provides outstanding customer service to support our overall fuel operations in a safe, profitable, and efficient way. We are known for our exceptional customer service and positive work family dynamic, and we’re searching for a professional who will share and compliment our values and culture on the Tiger Team.

This position will typically work 40 hours a week, working five 8-hour shifts. Days off during the week may change based on business needs, so flexibility is required. During the cold winter season, additional hours/days may be required. This position is full time, benefit eligible.

Requirements:

• Serve as a liaison between customers, drivers and technicians, ensuring effective communication and exceptional customer service
• Assist our Logistics and Service managers with coordinating delivery and work orders, gas leak calls, and any other timely customer work needs
• Develop and maintain excellent “Tiger Way” customer service to internal and external customers
• Utilize specialized software programs to monitor and direct drivers and equipment to access and enter financial information including inventory, and to maintain compliance with regulatory agencies
• Post delivery tickets, complete service billing and DEF billing
• Review systems for gas checks and leak checks
• Reconciling and billing load at the rack customers
• Communicate with customers, providing account and delivery information
• Develop and maintain efficient processes for delivery and service scheduling
• Prepare forms, including billings, statements, invoices, receipts, or vendor data, and process delivery tickets
• Perform a variety of tasks while working under general supervision in a rapid-pace environment
• Responsible for any other tasks and duties as assigned, which may or may not relate to the normal scope of this position

Qualifications and Experience

1-2 years’ experience in direct customer service

• Ability to effectively communicate, both verbally and in writing
• Associates degree or equivalent experience
• Ability to work in a fast-paced environment and handle multiple tasks at once
• Complex problem solving and organizational skills
• Ability to interact well with others in a team environment
• Displays a positive, “can-do” attitude and excellent customer services skills
• High degree of proficiency with Microsoft Office (especially Excel)
• General experience with accounting concepts and software programs
• Familiarity with the geography of Charlottesville, Albemarle and surrounding counties
• Background and Drug Screen required

Tiger Fuel values its employees and offers a rich team atmosphere, competitive pay, and a robust benefits package. You'll be eligible for health insurance through Anthem, a health savings account (HSA), dental and vision insurance, company-paid life, and short-term disability insurance, a 401K with matching, paid time off (PTO), and even a gym stipend to help meet you health goals. We also offer concierge level primary care employees to all of our employees at our very own health clinic.