Customer Service Representative (CSR)

Company: KSM Media Hut
Job Type: Full-Time
Work Hours: 9:00 AM to 5:00 PM EST
Location: Remote / Office-Based, based on company requirements
Hiring Timeline: Candidate must be hired within 2 weeks

About the Role

KSM Media Hut is looking for a confident and professional Customer Service Representative (CSR) with excellent English speaking and writing skills. The ideal candidate should be comfortable communicating with clients, handling inquiries, following up on tasks, and making sure communication stays clear, timely, and organized.

This role requires someone who is reliable, polite, detail-oriented, and able to work during EST business hours from 9 AM to 5 PM.

Key Responsibilities

• Handle client communication through calls, emails, chats, and internal channels.
• Respond to customer questions in a professional and helpful manner.
• Follow up with clients and team members to ensure tasks are completed on time.
• Maintain clear records of conversations, updates, and client requests.
• Coordinate with internal teams for project updates, reports, and client needs.
• Support day-to-day customer service and administrative tasks.
• Escalate important issues to the right team member when needed.
• Make sure every client receives a smooth and professional experience.

Requirements

• Excellent English speaking and writing skills.
• Strong communication and listening skills.
• Ability to work 9:00 AM to 5:00 PM EST.
• Previous experience in customer service, client support, virtual assistance, or a similar role is preferred.
• Comfortable using tools like Gmail, Google Workspace, Slack, Asana, CRM systems, or similar platforms.
• Professional attitude and strong attention to detail.
• Ability to manage follow-ups without constant reminders.
• Calm, polite, and confident when speaking with clients.
• Reliable internet connection and a quiet work setup.

Preferred Skills

• Experience working with US-based clients.
• Basic understanding of digital marketing, SEO, PPC, or agency workflows.
• Experience handling client calls and written communication.
• Good task management and reporting skills.

What We Are Looking For

We need someone who can represent the company professionally, communicate clearly, and help keep clients informed and satisfied. The right person should be dependable, organized, and comfortable working in a fast-moving environment.

How to Apply

Interested candidates should send their resume along with a short voice recording or video introduction in English.

Pay: Rs100,000.00 - Rs150,000.00 per month

Work Location: In person