Customer Service Representative (CSR)

Description Client Service Representative (CSR) – Cross-Trained Veterinary Assistant

Thrive Pet Healthcare – Wedgewood | Nashville, TN Do you enjoy working with people, love animals, and want an opportunity to grow within veterinary medicine?

Thrive Pet Healthcare – Wedgewood is looking for a friendly, dependable, and motivated Client Service Representative (CSR) to join our team. This role is unique because you’ll also be cross-trained as a Veterinary Assistant , giving you the opportunity to gain hands-on experience supporting both our clients and our medical team.

About Thrive Wedgewood Located in Nashville’s Wedgewood-Houston area, Thrive Pet Healthcare – Wedgewood is a busy general practice focused on providing high-quality, compassionate care for pets throughout every stage of life.

Our services include preventative care, diagnostics, surgery, dentistry, treatment for illness and injury, grooming, and more.

We believe in teamwork, clear communication, and creating a welcoming experience for our clients, patients, and team members.

What You’ll Do

As a CSR, you’ll help keep the hospital running smoothly by:

• Welcoming clients and patients
• Answering phones and managing client communication
• Scheduling and confirming appointments
• Checking clients in and out
• Processing payments
• Maintaining accurate medical records
• Communicating with our veterinary team
• Assisting with medication pickups and client questions
• Keeping the reception area clean and organized
• Managing multiple priorities in a fast-paced environment

Veterinary Assistant Cross-Training

As your training progresses, you’ll also have opportunities to work alongside our veterinary team and assist with:

• Preparing exam and treatment areas
• Patient handling and restraint
• Supporting veterinarians and veterinary technicians during appointments
• Patient admissions and discharges
• Cleaning and preparing kennels and patient areas
• Stocking medical supplies
• Supporting general patient care within your level of training

What We’re Looking For

We’d Love To Meet Someone Who

• Provides excellent customer service
• Communicates clearly and professionally
• Is organized and comfortable multitasking
• Enjoys working in a fast-paced environment
• Works well as part of a team
• Is dependable and willing to help where needed
• Is comfortable working with dogs and cats of different sizes and temperaments
• Is excited to learn and grow within veterinary medicine

Previous veterinary experience is a plus, but it is not required . A strong customer-service background, positive attitude, and willingness to learn are just as important.

Schedule

Monday–Friday: 7:45 AM – 6:00 PM

Saturday: 8:45 AM – 2:00 PM

Compensation $16–$19 per hour , based on experience, qualifications, skills, and other applicable factors.

Grow With Thrive

Thrive Pet Healthcare offers opportunities to continue developing your career through:

• Free continuing education through ThriveU
• Professional and leadership development
• Hands-on hospital training
• Career growth opportunities throughout Thrive Pet Healthcare
• 401(k) with employer match
• Mental health resources
• Paid parental leave
• Pet adoption leave
• Pet perks and veterinary service discounts
• Student loan support resources
• Additional benefits for eligible team members

Some benefits are available only to eligible team members and may be subject to waiting periods or other requirements. If you’re passionate about helping people and pets and want an opportunity to learn both the client service and patient care sides of veterinary medicine , we’d love to hear from you.

Join Thrive Pet Healthcare – Wedgewood and grow with a team where #WeThriveTogether.