Customer Service Representative (CSR)

Description:

About Impactia Corp

Impactia Corp is a dynamic marketing and brand strategy firm dedicated to delivering innovative campaigns and strategic solutions that help businesses grow. Our team values professionalism, performance, and delivering exceptional client experiences.

Position Overview

Impactia Corp is seeking a customer-focused Customer Service Representative (CSR) to provide professional support to clients and customers. This role involves assisting with inquiries, resolving concerns, and ensuring a positive experience for all customers.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in person
• Provide accurate information about company services and campaigns
• Resolve customer concerns and escalate issues when necessary
• Maintain detailed records of customer interactions
• Support client accounts and assist with service coordination
• Follow up with customers to ensure satisfaction

Requirements:

Qualifications

• High school diploma or equivalent required
• Strong communication and problem-solving skills
• Ability to remain professional in fast-paced environments
• Basic computer and data entry skills
• Positive and customer-focused attitude

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan with Company Match
• Paid Time Off and Paid Holidays
• Training and Career Development Opportunities
• Supportive and collaborative workplace