Customer Service Representative (CSR)

We are looking for a customer-focused and detail-oriented Customer Service Representative to handle customer inquiries, concerns, and requests related to credit card services. The ideal candidate must have prior experience in credit card or banking customer service, with strong communication skills and the ability to provide efficient solutions while maintaining excellent customer satisfaction.

Key Responsibilities

• Handle inbound and outbound customer inquiries related to credit card accounts, transactions, billing, and payment concerns.
• Assist customers with credit card applications, account updates, card activation, and general account inquiries.
• Address concerns regarding billing discrepancies, disputed transactions, payment posting, and credit card charges.
• Provide accurate information regarding credit card products, policies, and services.
• Resolve customer complaints professionally and efficiently, ensuring customer satisfaction.
• Maintain accurate documentation of customer interactions and resolutions.
• Escalate complex concerns to the appropriate department when necessary.
• Ensure compliance with company policies, data privacy regulations, and security protocols.

Qualifications

• At least 6 months to 1 year of BPO experience, preferably in a financial or banking account.
• Must have credit card customer service experience.
• Strong verbal and written communication skills.
• Knowledgeable in credit card transactions, billing, payments, and account management.
• Customer-oriented with excellent problem-solving skills.
• Ability to handle challenging customer interactions professionally.
• Willing to work on shifting schedules, weekends, and holidays.

Job Type: Full-time

Pay: Php21,000.00 - Php25,000.00 per month

Experience:

• Sales Marketing: 1 year (Preferred)

Work Location: In person