Customer Service Representative (CSR)

Description:

About Us

MAD Live Solutions is a fast-growing marketing and customer engagement agency specializing in in-person campaigns, events, and brand representation. We help clients build strong relationships with their customers through high-quality service and communication.

Position Overview

We are seeking a motivated Customer Service Representative to join our Los Angeles team. This entry-level role is ideal for individuals who enjoy working with people and want to build experience in customer service and client relations.

Key Responsibilities

• Provide friendly and professional customer support
• Answer questions and resolve customer concerns
• Represent client brands during in-person interactions
• Maintain accurate records of customer interactions
• Support marketing campaigns and customer engagement efforts

Requirements:

Qualifications

• High school diploma or equivalent
• Strong communication and interpersonal skills
• Positive, team-oriented attitude
• Ability to multitask in a fast-paced environment
• Previous customer service experience is a plus (not required)

What We Offer

• Paid training and development
• Career growth opportunities
• Supportive team environment
• Performance-based bonuses
• Hands-on experience with client campaigns