Customer Service Representative (CSR)

Position: Customer Service Representative

Reports to: Team Lead

Responsibilities:

• Handle a high volume of inquiries (calls, emails, or virtual interactions) in a timely, accurate, and professional manner.
• Assist with scheduling, documentation, insurance verification, or other administrative tasks depending on the campaign requirements.
• Accurately enter and update records in the client’s systems (e.g., EMR or CRM) while ensuring data integrity.
• Provide accurate information, identify needs, and offer appropriate solutions or alternatives.
• Transfer inquiries to the correct department or personnel, ensuring seamless communication and service continuity.
• Report technical, operational, or process-related issues to the appropriate department for resolution.
• Stay updated on campaign-specific protocols, policies, and compliance requirements, including HIPAA and other regulations when applicable.
• Contribute to team goals by consistently meeting performance benchmarks for quality, productivity, and efficiency.
• Support operations by taking on additional responsibilities or temporary assignments as needed across campaigns.
• Maintain professionalism and compassion in all interactions to foster positive relationships with patients and clients.
• Perform miscellaneous duties as assigned.

Key Competencies:

• Strong customer service and communication skills with a client- and patient-centered approach.
• Ability to adapt quickly to different workflows, systems, and campaign requirements.
• Strong organizational skills and ability to manage multiple tasks efficiently.
• Knowledge of healthcare regulations and administrative processes preferred, but ability to learn new industries quickly is essential.
• High adaptability, flexibility, and teamwork mindset.

Working Conditions:

• Environment: Call Center setting, involving both administrative work and virtual patient interactions.
• Schedule: Full-time, night shift based on client needs and demands.
• Physical Requirements: Prolonged periods of sitting and using a computer

Job Type: Full-time

Pay: Php18,000.00 - Php23,000.00 per month

Benefits:

• Paid training
• Pay raise

Work Location: In person