Customer Service Representative (CSR)

Customer Service Representative – IP Cargo

Island Pacific Global Inc. provides administrative and operational support to Island Pacific Supermarket, serving 22 retail supermarket locations across the United States. We are seeking an experienced Voice/Non-Voice Customer Service Representative (CSR) to support our IP Cargo operations.

Position Summary

The Customer Service Representative (CSR) will assist customers with inquiries related to IP Cargo services. This role will focus on providing accurate and timely information regarding shipment pricing, promotions, delivery timeframes, shipment requirements for different cargo sizes, and other IP Cargo-related concerns through both voice and non-voice channels.

Key Responsibilities

• Monitor and respond to customer inquiries through calls and emails regarding shipment status, delivery concerns, and other requests.
• Assist with shipment-related inquiries, including pricing, promotions, delivery timeframes, and shipment requirements.
• Serve as a point of contact for communications regarding shipments from the store to the designated shipment location.
• Provide accurate information regarding requirements for different shipment sizes, including large and jumbo shipments.
• Maintain accurate records of customer inquiries and shipment information.
• Handle both voice and non-voice customer service inquiries professionally and efficiently.

Qualifications

• Bachelor's degree graduate.
• Proven experience as a Customer Service Representative is required.
• Experience handling both voice and non-voice customer service is required.
• Experience in shipping, logistics, or cargo operations is an advantage.
• Willing and able to work on a U.S. time-zone schedule.
• Strong communication and customer service skills.
• Excellent attention to detail when handling shipment information and customer requests.
• Organized, reliable, and able to handle multiple inquiries efficiently.

Work Schedule

Days of Work: 6 days per week

U.S. Workdays: Monday–Saturday

Philippine Workdays: Tuesday–Sunday

Work Hours:

U.S. Time Zone: 11:00 AM–8:00 PM

Philippine Time Zone: 2:00 AM–11:00 AM

Work Setup

Fully Remote / Work From Home

Pay: Php22,000.00 - Php25,000.00 per month

Benefits:

• Work from home

Education:

• Bachelor's (Required)

Experience:

• Customer Service Representative (CSR): 1 year (Required)

Work Location: Remote