Moder Solutions
Customer Service Representative (CSR)
23 days ago
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Important information
Contract type:
Permanent
Work mode:
Onsite
Published on:
30 September 2026
What they need
About the role
Provide excellent customer experience to US mortgage clients, support customers with financial and homeownership goals, collaborate with diverse teams and global leaders, and be part of a pioneering and fast-growing mortgage operations team.
Key responsibilities
- Provide excellent customer experience to US mortgage clients
- Support customers with financial and homeownership goals
- Collaborate with diverse teams and global leaders
About you
- College Level or Bachelor's Degree holder
- Experience in any of the ff:
(2) Two years of BPO experience handling any of the following: Property Insurance, Home Insurance, Collections and Payment Processing,
(5) Five years of solid BPO Customer Service for US Accounts or
(2) Two years of billing and collection experience
- Excellent English communication skills
- Willing to work on a graveyard/night shift
- Strong analytical and problem-solving skills (nice-to-have)
About us
Moder was founded in December 2020 with one mission: to positively impact the financial health of companies using top talent, workflow best practices, and progressive technology. We are a tech-forward outsourcing company supporting the US mortgage, insurance, and banking industries. Whether through end-to-end outsourcing or specialized component-based solutions, we partner with clients to elevate operations and deliver world-class customer experiences. Backed by industry experts from both client and provider sides, Moder has grown into a trusted global solutions powerhouse with teams across the US, India, LATAM, and the Philippines, proudly supporting 50+ international clients.
Benefits
- Fixed weekends off for all employees
- HMO Day 1 (including dependents) – up to ₱200,000 coverage
- ₱2,000 Perfect Monthly Attendance Bonus
- Performance-based incentives
- Comprehensive training & career development
- Opportunities for growth
- Dynamic and supportive work environment
- Monthly Engagement Activities
- Year-End Party
- Quarterly Employee Recognition Awards
Pay: Php30,000.00 - Php35,000.00 per month
Work Location: In person
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