Customer Service Representative (CSR)

Description:

Position Overview

We are seeking a professional Customer Service Representative (CSR) to support our logistics operations by assisting clients with inquiries, shipment updates, and service coordination.

Key Responsibilities

• Respond to customer inquiries via phone and email
• Provide updates on shipments and inventory status
• Assist with service requests and basic account questions
• Coordinate with warehouse and logistics teams
• Maintain accurate records of customer interactions
• Ensure a high level of customer satisfaction

Requirements:

Qualifications & Requirements

• High school diploma or equivalent required
• Previous customer service experience preferred
• Strong communication and problem-solving skills
• Basic computer skills (email, data entry, CRM systems)
• Ability to multitask and stay organized

Benefits

• Competitive hourly pay
• Paid training
• Opportunities for advancement within the company
• Stable, full-time employment
• Supportive and professional work environment