Customer Service Representative (CSR)

An exciting role as Customer Service Representative in our facility located in Danbury, Connecticut.

In this role you will, under general supervision, work directly with the customers to provide knowledgeable, friendly, courteous answers to inquiries. In this role you will receive and process product orders, confirmations, monitors shipping and/or delivery of products to customers, coordinate complaints with the appropriate departments, work with various customer portals.

This position covers a range of activities including:

• Provide timely response to customers placing orders and responds to inquiries regarding products, document requests and other information requested.
• Provides sales coordination and problem resolution when required.
• Provides lead information to sales department regarding potential customers and product inquiries.
• Liaise with Technical Services Team regarding chemical regulations and documentation.
• Enter and maintain customer contracts.
• Follows up on orders placed, shipping /delivery schedules and notifies customers.
• Interfaces with Production and QC concerning backorders and reevaluations.
• Knowledge of shipping, receiving and product inventory procedures as they apply to order processing.
• Knowledge of company’s products and terms so as to provide clear information to customers.
• Complies with all BRI environmental, and safety policies and procedures.
• Performs miscellaneous jobrelated duties as assigned.

You Offer…

• Some college preferred, and three to five years’ experience directly related to the duties and responsibilities specified.
• Excellent verbal and written skills required.
• Ability to be friendly, courteous, and dedicated to answering inquiries. Ensure that customers feel valued.
• Strong communication and interpersonal skills to ensure positive interactions for our domestic and international customers.
• Strong problemsolving and analytical skills
• Exceptional attention to detail.
• Teamwork skills to work effectively with key departments.
• Knowledge of Microsoft Office Suite.

We Offer…

A competitive compensation and benefit package including medical, dental, Bonus program, profit sharing and 401k.

An Equal Opportunity Employer committed to diversity in the workplace.

About Bedoukian Research Inc

Bedoukian Research (BRI) is a chemical manufacturer and leader in innovative, high-quality, multi-synthesis, specialty flavors, fragrances and insect pheromones for over fifty years.