Primus@Knowledge Specialists Inc.,
Customer Service Representative (CSR)
21 days ago
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Important information
Contract type:
Permanent
Location:
Parañaque, Metro Manila, Philippines
Work mode:
Onsite
Published on:
2 October 2026
What they need
Duties and Responsibilities
- Handle customer inquiries through calls, chats, and cases
- Resolve customer concerns and complaints within agreed timelines
- Monitor and manage cases based on SLA and priority
- Coordinate with internal teams to ensure timely resolution
- Provide customer updates and support throughout the resolution process
- Handle shipment-related concerns and service exceptions
- Promote digital services and assist customers with their digital journey
- Identify opportunities for upselling and value-added services
Qualifications
- College graduate, preferably in Business, Communication, or a related field
- Excellent communication and interpersonal skills
- Customer-focused with a positive attitude
- Proficient in basic computer applications
- Ability to handle customer concerns professionally
- Previous customer service experience is an advantage
Pay: Php21,000.00 - Php25,000.00 per month
Work Location: In person
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