Customer Service Representative (CSR)

Company: TeamFicient

Location: Remote

Employment Type: Full-Time

Salary Range: TBD

Time Range: Between 7 AM and 7 PM CST

Working Hours: 9 hours per day (8 working hours + 1-hour break)

Days Off: TBD (2 days per week)

Why Join Us?
At TeamFicient, our team spans multiple countries and regions, and we stay connected by operating within EST, CST, and PST time zones.
Work Without Borders: Collaborate daily with experts from around the world and gain international exposure.
Built for Remote: Join a fully remote culture designed for autonomy, flexibility, and trust.
Diverse Perspectives: Be part of a multicultural team where different backgrounds are our greatest strength.
Grow Globally: Expand your career on a global stage, learning how business works across different cultures and continents.
About the Role
TeamFicient is looking for a highly organized, proactive, and customer-focused Customer Service & Lead Follow-Up Specialist to manage customer communications, follow up with existing leads, schedule cleaning appointments, provide quotes, and maintain accurate customer records.
The ideal candidate will be responsible for handling inbound and outbound calls, following up with approximately 120 existing leads, responding to customer inquiries via phone and SMS, scheduling and rescheduling cleaning appointments, sending quotes, collecting customer information and payment details, and maintaining accurate records in Progressive 83.
This role requires excellent communication skills, strong follow-up abilities, attention to detail, and the ability to manage multiple customer interactions and tasks in a fast-paced remote environment.
Core Responsibilities
Customer Communication & Support
Manage inbound and outbound customer calls in a professional and courteous manner.
Respond promptly to customer inquiries and requests via phone and SMS.
Provide customers with accurate information regarding cleaning services, pricing, appointments, and general inquiries.
Address customer questions and concerns while maintaining a positive customer experience.
Maintain professional and friendly communication throughout every customer interaction.
Lead Follow-Up & Appointment Management
Follow up with approximately 120 existing leads through phone calls and SMS.
Maintain consistent communication with leads and identify opportunities to convert inquiries into scheduled appointments.
Schedule cleaning appointments based on customer needs and availability.
Reschedule appointments when necessary and communicate changes clearly to customers.
Follow up with customers regarding appointments, service details, and other relevant information.
Ensure assigned leads receive timely and consistent follow-up.
Quotes & Customer Information
Prepare and send quotes based on customer requirements and requested cleaning services.
Gather and accurately document customer contact information and service requirements.
Confirm customer details and ensure all relevant information is properly recorded.
Clearly communicate quotes, pricing, service details, and appointment information to customers.
Payment & Customer Records
Collect and verify customer payment details, including card-on-file information, in accordance with company procedures.
Update customer accounts and maintain accurate customer records.
Document customer interactions, lead follow-ups, appointment details, and other relevant information.
Maintain accurate and detailed notes in Progressive 83.
Ensure customer information and records remain current and organized.
Administrative & Operational Support
Monitor assigned leads, customer inquiries, appointments, and follow-up activities.
Ensure no customer inquiry, lead, or follow-up task is overlooked.
Coordinate customer information and scheduling details with internal teams when necessary.
Maintain confidentiality and professionalism when handling customer and payment information.
Assist with additional customer service and administrative tasks as required.
Candidate Qualifications
Must-Haves
1+ years of professional experience in customer service, call center, appointment setting, sales, lead follow-up, or a similar role.
Excellent written and verbal communication skills.
Strong customer service and relationship-building abilities.
Comfortable handling inbound and outbound calls.
Experience communicating with customers through SMS or messaging platforms.
Strong follow-up skills and the ability to manage a high volume of leads.
Excellent organizational, time-management, and multitasking abilities.
Strong attention to detail and accuracy when entering customer and payment information.
Ability to manage multiple customer interactions and priorities in a fast-paced environment.
Experience using CRM or customer management systems.
Basic proficiency with Microsoft Office, Google Workspace, email, and other digital communication tools.
Ability to work independently and proactively in a remote environment.
Professional, reliable, and customer-focused communication style.
Good to Haves
Experience in the cleaning, home services, property management, or similar service industries.
Previous experience with appointment scheduling or dispatching.
Experience using Progressive 83 or similar CRM/customer management software.
Experience handling card-on-file or customer payment information.
Previous experience managing and following up with a large volume of leads.
Experience in sales, lead conversion, or appointment-setting roles.
Experience working with U.S.-based customers.
Experience working with remote or international teams.
Bilingual or multilingual communication skills.
Application Requirement
To be considered for this position, you must submit your application through our Careers Page: https://zurl.to/bW4Y?source=CareerSite
Applications submitted through any other channel, including direct email submissions, will not be accepted or reviewed. This is a firm, non-negotiable requirement.
Work Location
Remote

Pay: Php12,000.00 - Php35,000.00 per month

Work Location: Remote