Customer Service Representative (CSR)

CSR supports global customers throughout the after-sales process, including RMA, returns, order management, and logistics coordination. It also plays an active role in improving service processes and operational efficiency.

Key Responsibilities:

• Communicate with global customers via email to address after-sales and RMA-related issues, improving customer satisfaction.
• Handle order modifications, cancellations, logistics tracking, and ensure normal order fulfillment.
• Process customer return and exchange requests, including customer communication, system registration, and follow-up.
• Document and track after-sales exceptions, promoting product issue resolution.
• Participate in training new employees on after-sales processes and help improve the team’s overall operational capabilities.
• Continuously optimize after-sales workflows to enhance operational efficiency and customer experience.

Qualifications:

• College Graduate in any major; candidates with a STEM background or experience in e-commerce are preferred.
• Advanced written and oral communication skills
• Amenable to work onsite, on a shifting and night shift schedules (may not fixed weekend off)
• Detail-oriented, patient, with strong execution capability and stress resistance.
• Good customer service mindset and teamwork spirit, with strong communication skills and the ability to identify reasonable solutions to problems.
• Fresh graduates are welcome

Pay: Php18,000.00 - Php24,000.00 per month

Benefits:

• Additional leave
• Company events
• Health insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee
• Staff meals provided

Work Location: In person