Customer Service Representative (CSR)

Job Summary

We are seeking a dedicated and customer-focused Customer Service Representative to join our team. In this role, you will be handling inquiries, resolving issues, and providing exceptional service via phone, email, chat, or in-person. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to multitask in a fast-paced environment. Your goal is to ensure customer satisfaction and maintain strong client relationships.

Qualifications

• Preferably with any Bachelor's degree
• With previous customer service experience is an advantage
• Strong verbal and written communication skills
• Proficient with basic computer systems and customer service software (e.g., CRM tools)
• Ability to stay calm under pressure and handle difficult situations with professionalism
• Strong problem-solving skills and attention to detail
• Ability to work independently and as part of a team

Job Type: Full-time

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• Paid training
• Promotion to permanent employee

Work Location: In person