Customer Service Representative (CSR)

About Us

Draftomat is a professional landscaping and grounds maintenance company providing reliable outdoor services for residential and commercial properties. We are committed to delivering excellent customer care and maintaining clean, healthy, and visually appealing outdoor environments.

Job Summary

We are seeking a dependable and customer-focused Customer Service Representative (CSR) to support daily client communication, service scheduling, and office coordination. This role is ideal for someone who enjoys helping customers and working in a fast-paced service environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, and office communication
• Schedule landscaping and maintenance service appointments
• Maintain accurate customer and scheduling records
• Coordinate with field teams regarding daily service updates
• Resolve customer concerns professionally and efficiently
• Provide administrative support to office operations as needed

Qualifications

• Previous customer service or administrative experience preferred
• Strong communication and interpersonal skills
• Basic computer and scheduling software knowledge
• Organized, dependable, and detail-oriented
• Ability to multitask in a fast-paced environment

Compensation & Benefits

• Pay: $18 - $28 per hour
• Full-time stable employment
• Paid training provided
• Opportunities for advancement within the company

Work Schedule

• Monday to Friday