Customer Service Representative (CSR)

Job Description: Project-Based Customer Service Representative (CSR)

Company: Transworld Systems Customer Services Philippines LLC
Location: Eton Centris, Quezon City
Work Setup: Onsite
Employment Type: Project-Based

Job Summary

Responsible for assisting customers with their inquiries, concerns, and service-related issues while providing professional and efficient customer support. The role involves communicating with customers, providing accurate information, resolving concerns, documenting interactions, and ensuring customer satisfaction in accordance with company policies and procedures.

Key Responsibilities

• Handle customer inquiries and concerns through phone calls and other communication channels as assigned.
• Provide accurate information regarding products, services, accounts, or transactions.
• Resolve customer complaints professionally and escalate complex issues to the appropriate department when necessary.
• Maintain clear and accurate records of customer interactions in the company’s system.
• Follow company policies, procedures, and quality standards.
• Maintain professionalism, patience, and empathy when dealing with different types of customers.
• Meet assigned performance targets and quality expectations.
• Collaborate with team members and supervisors to ensure efficient customer service delivery.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Willingness to learn and adapt to new systems and processes.
• Ability to work in an onsite environment in Quezon City.
• Fresh graduates, undergraduates, and experienced applicants are welcome to apply.

Note: Specific duties may vary depending on the assigned project or client account.

Pay: Php20,000.00 - Php22,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Paid training

Work Location: In person