Customer Service Representative (CSR)

About One Outsource Direct Corporation (OODC)

Established in 2003, One Outsource Direct Corporation (OODC) is a Philippine-based company engaged in providing business process outsourcing (BPO) services to local and international companies. For over 20 years, we have been providing value-driven solutions to our customers globally, enabling them to achieve scalability and growth. OneRecruit is the recruitment arm of OODC.

About the Client

Our client is a fast-growing global e-commerce marketplace that serves international customers through a wide range of online shopping products and services. The account operates in a high-volume digital support environment where clear written communication, accuracy, responsiveness, and customer satisfaction are important.

Job Summary

The Customer Service Representative is responsible for providing professional and timely support to international customers. The role handles inquiries and concerns, provides accurate information, and ensures a positive customer experience. Every chat, and email is someone who needs a clear answer. In this role, you give it to them - accurately, professionally, and without making them repeat themselves.

Qualifications

To do well as Customer Service Representative, the person we are looking for should have the following preferred qualifications:

• At least Senior High School graduate.

• International customer service experience is an advantage.

• Excellent English communication skills.

• Strong listening, problem-solving, and interpersonal skills.

• Customer-oriented and professional.

• Computer literate and comfortable using multiple systems.

• Ability to work in a fast-paced environment.

• Willing to work shifting schedules, weekends, and holidays.

Apply Now!

Send your updated resume to: [email protected]

Subject: Full Name | Customer Service Representative

Pay: Php17,000.00 - Php18,000.00 per month

Work Location: In person