Customer Service Representative (CSR)

JOB SUMMARY:

The Customer Service Representatives’ role is crucial within the Domino’s system. We pride ourselves on offering fast and friendly service with a smile, and our CSRs lead the way in doing so. Within our fast paced environment, the role is primarily to offer top quality customer service by phone and in person at the counter. Customer Service Representatives are expected to know Domino’s products and the current offers in order to provide customers with the correct order and best value based on their needs.

Customer Service Representatives are expected to be presentable by following Domino’s personal image and grooming standards. We provide our CSR’s with a uniform which they must wear.

Functions:

Customer Service Representatives will take orders by phone-in customers, as well as customers at the store. They are expected to manage the cash drawer when accepting payment for orders and returning change. CSRs will also handle customer concerns using the approach taught during Domino’s onboarding and orientation.

In addition to customer-facing roles, Customer Service Representatives will help make quality products, cut pizzas, and prepare orders for delivery or to be served to in-store customers. CSRs also help in maintaining the store’s professional image by participating in the cleaning tasks assigned to all team members.

Qualifications:

All Customer Service Experts must have the following:

• Friendly and well-spoken

• Good math skills to handle cash handling for in-store customer payments

• Speak English fluently in order to serve customers

• The ability to comfortably lift 30lbs.

Job Types: Full-time, Part-time

Pay: $17.95 per hour

Language:

• English (preferred)

Work Location: In person