Customer Service Representative (CSR)

WITH 3 TO 5 YEARS RELEVANT EXPERIENCE NEEDED

Customer Service & Assistance

• Welcome and assist walk-in customers in a friendly and professional manner.
• Understand customer needs and provide appropriate product information and recommendations.
• Answer customer questions regarding products, pricing, availability, and basic product applications.
• Assist customers in identifying products that best suit their requirements.
• Maintain a positive, approachable, and helpful attitude when dealing with customers.
• Ensure customers receive accurate and timely assistance throughout their interaction with the company.

Online Customer Support

• Respond to customer inquiries and concerns received through the company’s online channels, including Shopee, Lazada, Facebook, website, and other platforms.
• Provide accurate information regarding products, orders, pricing, availability, shipping, and other customer concerns.
• Monitor and respond to messages within the expected response time.
• Properly document and endorse concerns that require assistance from other departments.
• Follow up on pending customer concerns and ensure appropriate resolution.
• Maintain professional and courteous communication across all online platforms.

Product Knowledge & Recommendations

• Develop sufficient knowledge of the company’s products, machines, materials, and accessories.
• Learn the basic functions, features, applications, and proper use of relevant products and equipment.
• Explain product features and benefits clearly to customers.
• Recommend suitable products based on the customer’s needs and intended application.
• Coordinate with the Sales or Technical Team when a customer requires more specialized product or technical information.
• Attend product training and continuously improve product knowledge.

Customer Records & Documentation

• Record relevant customer inquiries, concerns, requests, and follow-ups.
• Maintain accurate customer information and service records when required.
• Assist in maintaining records of customer feedback, complaints, and frequently asked questions.
• Prepare basic customer service reports when required by management.
• Ensure customer-related information is handled appropriately and confidentially.

Pay: Php25,000.00 - Php27,000.00 per month

Work Location: In person