Customer Service Representative (CSR), Customer Service Representatives

Job Title: Customer Service Representative (CSR)

Company: Timberpeak Cabinetry Inc.
Location: Jessup, MD
Schedule: Full-time, Monday–Friday, 8:00 AM–5:00 PM, with a lunch break
Pay: [Enter hourly rate or range]

Timberpeak Cabinetry is hiring a Customer Service Representative to work in our Jessup office. You will assist customers, prepare quotes, process cabinet orders, and coordinate with our sales, warehouse, and delivery teams. We are looking for someone who is organized, attentive to detail, comfortable using a computer, and eager to learn.

Responsibilities

• Answer customer calls, texts, and emails professionally.
• Prepare quotes and update them when needed.
• Convert confirmed quotes into orders and invoices.
• Confirm order details and collect pickup or delivery information.
• Coordinate order status, inventory questions, and scheduling with internal teams.
• Follow up on open quotes and orders.
• Document customer concerns, claims, and order issues accurately.

Qualifications

• Strong communication and customer service skills.
• Ability and willingness to learn our products, ordering system, and office procedures.
• Computer proficiency is required, including the ability to use email, spreadsheets, and online systems for daily work.
• Strong organizational skills and attention to detail.
• Ability to manage multiple orders and priorities in a busy office.
• Customer service, order processing, or office experience preferred.
• English and Spanish bilingual skills are strongly preferred but not required.
• Experience in cabinetry, construction materials, or a related industry is a plus.

Benefits

• Health insurance
• 7 days of paid time off after one year of employment
• Discretionary bonuses may be awarded from time to time

How to Apply

Apply directly through Indeed

职位类型：全职

薪资： 每小时$16.00起

预计小时数：每周 40.0

福利:

• Health insurance
• Paid time off

Work Location: 现场办公