Wills Transfer Limited

Position Summary
The Customer Service Representative (CSR) plays a key role ensuring a seamless customer experience by accurately processing orders, coordinating with logistics partners, and maintaining a high level of professionalism in all communications. Success in this role requires exceptional attention to detail, the ability to multitask in a fast-paced environment, and a consistent commitment to Wills Transfer Limited’s purpose and values.
This is a permanent, full-time position that also includes support responsibilities within our Warehouse Management System (WMS).
Key Responsibilities
Customer Service Excellence
<ul>
<li>Serve as the first point of contact for customer inquiries; respond promptly and professionally via phone, email, or in person.</li>
<li>Process customer orders with a high level of accuracy; review and verify incoming documentation for completeness and correctness.</li>
<li>Troubleshoot and resolve customer concerns; take full ownership of issues through to resolution.</li>
<li>Act as a liaison between customers, warehouse staff, and third-party carriers to ensure timely and accurate shipments and receipts.</li>
<li>Provide guidance and support to new coordinators and team members.</li>
</ul>
Attention to Detail and Accuracy
<ul>
<li>Ensure accurate entry and maintenance of data in systems such as SAP and Excalibur WMS.</li>
<li>Conduct inventory investigations and cycle counts as required, ensuring integrity of warehouse records.</li>
<li>Run and maintain reports, including KPIs and demurrage tracking, ensuring any discrepancies are proactively addressed.</li>
<li>Assist with month-end closures and invoicing, ensuring all financial documents are complete and free of errors.</li>
</ul>
Professional Communication and Relationship Management
<ul>
<li>Communicate with external vendors, carriers, and drivers in a courteous and professional manner, representing the company with integrity at all times.</li>
<li>Collaborate effectively with internal departments to meet customer needs and resolve service issues.</li>
<li>Maintain a positive and solutions-focused attitude even when handling escalations or high-pressure situations.</li>
</ul>
Safety &amp; Compliance
<ul>
<li>Follow all company policies and procedures, including Wills Transfer’s Code of Conduct and EH&amp;S compliance standards.</li>
<li>Work safely and support Wills’ commitment to health and safety by adhering to all SOPs and prevention guidelines.</li>
<li>Demonstrate flexibility with work hours to support business needs, including overtime as required.</li>
</ul>
Qualifications &amp; Requirements
<ul>
<li>Proficiency in SAP and Excalibur WMS preferred</li>
<li>Strong organizational skills and high attention to detail</li>
<li>Clear, professional communication skills (verbal and written) in English</li>
<li>1-5 years of experience in a warehouse or logistics environment preferred</li>
<li>High school diploma required</li>
</ul>
Work Environment &amp; Culture
At Wills Transfer Limited, we are driven by our purpose: To provide innovative logistics solutions that contribute to our customers’ success. We live by our values: People Matter, Do the Right Thing, Commitment to Excellence, and Be Good Stewards. You’ll thrive in a dynamic environment where collaboration, communication, and continuous learning are valued and rewarded.
Wills is committed to being a fair and equitable employer, with employment decisions based on qualifications, business needs, and respect for every individual.
Job Types: Full-time, Permanent
Pay: From $22.50 per hour
Benefits:
<ul>
<li>Company events</li>
<li>Company pension</li>
<li>Dental care</li>
<li>Disability insurance</li>
<li>Extended health care</li>
<li>Life insurance</li>
<li>On-site parking</li>
<li>Paid time off</li>
<li>Vision care</li>
</ul>
Work Location: In person

Customer Service Representative (CSR) / Inventory Coordinator

Customer Service Representative (CSR) / Inventory Coordinator

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