Customer Service Representative (CSR) - Local

Job Overview

The Customer Service Representative (CSR) serves as the primary front-line contact for users of the Luvit app and access card. This fintech-driven role focuses on providing high-quality assistance for credit card/access card applications, account management, transaction troubleshooting, and repayment queries.

Responsibilities

• Inquiry Management: Handle inbound and outbound multi-channel user queries (calls, in-app chats, and emails) regarding Luvit card applications, activation status, and credit limit increases.
• Transaction Troubleshooting: Resolve customer issues related to Mastercard merchant terminals, failed digital transactions, 0% interest timelines, and payment disputes.
• Account Optimization: Assist users with profile validation, biometric logins, billing cycles, and selecting flexible 3-to-6-month installment plans.
• Financial Education: Explain payment terms, application guidelines (for Filipinos aged 18–60), interest fees, and late penalties clearly and transparently.
• Escalation Support: Coordinate directly with tech, anti-fraud, and collections team leads to resolve complex app glitches or security breaches.
• Data Verification: Execute basic back-office data validation to verify client compliance with lending standards and credit assessments.

Pay: Php19,000.00 - Php21,000.00 per month

Application Question(s):

• Do you have experience particular in Banking & Credit / Financial

Services / FinTech.?

• How soon can you start?

Experience:

• Customer service: 1 year (Required)

Work Location: In person