Customer Service Representative (CSR Urgent Hiring)

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours

Top reasons to work with TDCX

• Competitive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Conducts preliminary investigations and attempts to resolve L1(Level One) E-commerce-related customer service inquiries (small issues, simple queries, within the scope of product documentation) according to the given SOPs.
• Become and remain knowledgeable and passionate about leading E-commerce products and services standards.
• Investigate and resolve issues that are reported by buyers/sellers/creators such as checking order and logistics status.
• Review the reported issues within agreed turnaround times and standards of quality.
• Escalate issues to immediate supervisor following proper escalation procedures.
• Capable of coping with peaks in contact volumes during promotion seasons.
• Complete and pass all required basic product related trainings.

Who are we looking for?

• College Graduate
• Must have at least 6 months customer service experience in a BPO set up
• Chat support experience is highly preferred
• Able to type at a speed of at least 40 words per minute
• Excellent verbal and written English communication skills
• Amenable to work in rotating shifts
• Can work in Ortigas Center, Pasig City

How to Apply?

Source of Application: Job Boards - Jobstreet

Virtual Recruitment Hub

Send us your application through Jobstreet and begin your journey virtually Mon-Fri, 9am-5pm via https://bit.ly/TDCXManilaVirtualRecruitment. Declare Jobstreet as the source of your application during your interview.

All candidates must have at least one (1) valid government-issued ID and a soft copy saved on their phone for verification purposes.