Customer Service Representative (Dayshift)

Job Requirements

• Candidate must possess at least Vocational Diploma/Short Course Certificate, Bachelor's Degree in any field.
• We also accept Senior Highschool graduates with call center experience.
• At least 1-2 years of experience for Call Center Staff.
• Relevant experience in outbound calling and upselling of services is a plus.
• Must have good communication and negotiation skills.
• Willing to be assigned in Ortigas Center, Pasig City.

Responsibilities

Inbound

• Handle patient and customer inquiries, concerns, and complaints from social media and the Shinagawa booking platform professionally, escalating issues when necessary.
• Manage patient appointments for consultations, surgeries, and procedures.
• Build and maintain strong relationships with patients, providing guidance on treatments and medical information.
• Analyze daily inbound operations to provide insights for marketing and sales.
• Ensure qualified inquiries are converted into appointments or sales.

Outbound

• Make 20–30 outbound calls daily to prospective leads from online platforms.
• Promote services, address objections, and secure appointments with a high conversion rate.
• Conduct satisfaction surveys with existing patients and generate leads through referrals.
• Others tasks that Management may assign from time to time relevant to job positions.

Pay: Php21,000.00 - Php25,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Discounted lunch
• Employee discount
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Ability to commute/relocate:

• Ortigas: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

Language:

• English (Required)

Location:

• Ortigas (Preferred)

Work Location: In person