Customer Service Representative (DCA #21966)

Posting Details

INTERVIEWS ARE ANTICIPATED TO BE CONDUCTED WITHIN TWO WEEKS OF CLOSING DATE

Please visit us at www.IndianArtsandCulture.org

Created in 1978 by the New Mexico Legislature, the Department of Cultural Affairs represents New Mexico's dedication to preserving and celebrating the cultural integrity and diversity of our state. The Department oversees a broad range of New Mexico's arts and cultural heritage agencies. These include 15 divisions representing a variety of programs and services.

The Museum of Indian Arts and Culture (MIAC), one of four museums in the Museum of New Mexico system, is a premier repository of Native art and material culture and tells the stories of the people of the Southwest from pre-history through contemporary art. The Museum serves a diverse, multicultural audience through changing exhibitions, public lectures, field trips, artist residencies, and other educational programs. It is MIAC's mission to provide cross-cultural education to the many visitors to Santa Fe who take part in our programs and to New Mexican residents throughout the state. It is especially important that MIAC serve the Indian communities in our state and throughout the Southwest whose contemporary and ancestral cultures are represented in the Museum's collections.

Why does the job exist?

This position exists to provide a high level of customer service to all those who visit the Museum of Indian Arts and Culture. The position will provide accurate cashiering and clerical assistance within the Museum, including greeting visitors, selling tickets, processing complimentary admissions, and maintaining the front desk at the Museum.

How does it get done?

The customer service representative is responsible for providing visitors with excellent customer service by ensuring that accurate Museum information is relayed to visitors and they are helped in a timely manner in purchasing Museum tickets through the Tessitura point of sale system, processing upgrades, and with complimentary admissions. The customer service representative is responsible for maintaining accurate cashiering and running a cash drawer and closing/cashing out the drawer at the front desk, including running financial reports and dropping off the deposit at the specified location. The position will assist visitors in person and over the phone with inquiries regarding Museum programs and to direct them to proper staff to assist with specified inquiries. The position must maintain the front desk at the Museum, including making copies of printouts and deposit paperwork, ensuring sufficient supplies are at the front desk, and maintaining a clean and organized front desk.

Who are the customers?

This position serves staff, customers, and visitors of the Museum of Indian Arts and Culture.

Ideal Candidate

This position serves staff, customers, and visitors of the Museum of Indian Arts and Culture.

Minimum Qualification

High School diploma or equivalent.

Employment Requirements

Employment is subject to a pre-employment background investigation and is conditional pending results. Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification as a condition of continued employment. Must possess and maintain a valid Driver's License.

Working Conditions

Work is performed in an office setting with exposure to Visual/Video Display terminal (VDT) and extensive personal computer and telephone usage with extended periods of sitting. The job schedule will be Wednesday through Sunday. The ability to work weekends is required.

Supplemental Information

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Agency Contact Information: Carla Kappel (505) 476-1258 or Email: [email protected] Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.