Customer Service Representative – E-Commerce

About Medfit

MedFit is a leading medical apparel company established in 2019, specializing in premium-quality doctor uniforms and medical wear. From fabric sourcing to production, all operations are managed in-house to ensure the highest quality standards. We serve customers across Pakistan through our e-commerce platforms, retail outlets, and B2B sales channels.

Job Summary

Medfit is looking for a proactive and customer-focused Customer Service Representative who can independently handle day-to-day customer interactions, resolve complaints, and coordinate with internal teams to ensure a smooth customer experience.

Key Responsibilities

• Handle daily customer queries through WhatsApp, incoming calls, and other communication channels.
• Respond to customers professionally and ensure timely resolution of their concerns.
• Handle and follow up on customer complaints until resolution.
• Coordinate with relevant departments regarding orders, deliveries, products, payments, and other customer issues.
• Understand customer requirements and provide accurate information.
• Proactively identify problems and suggest practical solutions.
• Maintain proper records of customer complaints and follow-ups.
• Ensure customers receive clear and complete information instead of simply forwarding queries.
• Support and coordinate with the customer service team when required.
• Identify recurring customer issues and communicate them to management for improvement.
• Take ownership of assigned tasks and ensure they are completed on time.

Requirements

• Minimum 2 years of relevant experience in E-Commerce, preferably in Customer Service / Customer Support / E-Commerce Operations.
• Bachelor’s degree or equivalent.
• Excellent verbal and written communication skills.
• Strong command of customer communication and professional dealing.
• Good understanding of E-Commerce operations and order management.
• Strong problem-solving and decision-making skills.
• Quick learner with the ability to understand new systems and processes quickly.
• Ability to handle multiple customer queries simultaneously.
• Team leadership and coordination abilities.
• Creative, proactive, and solution-oriented approach.
• Strong sense of ownership and accountability.
• Must be a resident of Rawalpindi / Islamabad.
• Female candidates preferred.

We Are Looking For Someone Who !

Communicates well. Thinks quickly. Solves problems. Takes ownership.

A person who doesn't just answer the customer's question, but understands the situation, anticipates the next question, and removes friction from the customer's experience.

Location: Rawalpindi
Office Address: Head Office Medfit, 4th Floor, Prince Arcade, Opposite Holy Family Gate No. 03, Rawalpindi

Pay: Rs35,000.00 - Rs45,000.00 per month

Work Location: In person