Customer Service Representative (E-commerce)

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

• Communicate with customers via email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Follow provided SOPs for consistent and accurate responses.
• Handle operational tasks such as printing return order waybills and managing customer orders.

Qualifications

• Ability to multi-task, organize, and prioritize work
• Fast typer, at least 60 WPM
• Proficiency in both Malay and English, with strong communication skills.
• Professional demeanor, especially in handling challenging customer interactions.
• Ability to maintain composure and not take customer remarks personally.