CUSTOMER SERVICE REPRESENTATIVE – ECOMMERCE APP

ABOUT THE ROLE

We are looking for a dynamic and dedicated Customer Service Representative to join our fast-growing Ecommerce App team. In this role, you will be the bridge between our valued guests and partners, ensuring smooth operations and delivering exceptional support, with a special focus on our livestream platform.

WHAT YOU WILL DO (Scope of Work)

• Liaison between guests and partners to resolve light complexity issues via inbound/outbound calls, email, chat, and messaging platforms.
• Provide specialized support for users on our livestream platform.
• Deliver accurate, valid, and complete information by utilizing the correct tools, methods, and processes.
• Maintain a high level of customer service to ensure a positive and memorable guest experience.
• Proactively update your own knowledge and skills regarding customer service trends and systems.

WHAT WE ARE LOOKING FOR (Requirements)

• Education: Minimum Associate's degree or equivalent academic level.
• Language: Fluency in English (Speaking, Listening, Writing, and Reading) – 100% English working environment .
• Flexibility: Ability to work in rotating 24/7 shifts (arranged by the team leader).

WHAT WE OFFER (Income & Benefits)

• Average Income: 10,000,000 – 12,000,000 VND/month
• Base Salary: 7,500,000 VND/month
• Meal Allowance: 500,000 VND/month
• Night Shift Allowance: 30% of base salary
• Monthly KPI Incentive: 900,000 – 1,200,000 VND/month
• Probation: 100% salary during the 2-month probation period.
• Insurance & Healthcare: Full insurance regimes according to the Labor Law, 24/7 Accident Insurance, and an Annual Health Checkup.
• Time Off: 14 days of paid leave per year.
• Bonuses: 13th-month salary.
• Environment: Work in a dynamic, professional environment with clear opportunities for career advancement.

📩 APPLY NOW:

Mail: [email protected] Or Zalo: 0866.900.202 (Nga)

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we encourage you to apply anyway. We’ll do our best to match you with the right job, whether it’s this one or another role.