Customer Service Representative - Edina Liquor

Position Description

The position of year-round part-time liquor store Customer Service Representative at the various Edina Liquor store locations requires you to run a point of sale (POS) register, provide prompt and courteous customer service, assist in keeping store clean and assist management as needed. Must be able to interact with customers in a professional, courteous and helpful manner.

This position also assists with delivery & sales support. When assistance is necessary, this position provides support running an e-commerce point of sale (POS) system, monitoring, receiving, and processing online customer orders, answering questions over the phone, & delivering orders throughout the City of Edina.

This is a part-time position that may work a flexible schedule 12 - 20 hours per week. This schedule may include days, nights, weekends and holidays. (Average minimum six weekend shifts per month (Friday - Sunday).

PTO - Employee earns one hour of sick and safe time for every 30 hours worked.

Essential Functions

• Provides superior customer service to all customers who walk through our liquor operations

• Greets customers in a professional, courteous and friendly manner;

• Provides superior customer service to every customer;

• Answer phones promptly, directs calls and takes phone messages;

• Utilizes the point of sale system for every transaction;

• Ability to handle and manage cash;

• Performs retail and customer service activities as needed;

• Assists with day-to-day operations of the liquor stores,

• including, stocking shelves on the sales floor and filling product in the beer cooler, and displaying of merchandise;

• Assists with in-store displays and signage;

• Supports maintaining overall appearance of the store;

• Offers product recommendations;

• Aids with carry outs;

• Completes general janitorial duties as assigned;

• Develop and maintain professional relationships with all levels of staff;

• Organizes and maintains stock rooms and overstock products

• Assists with incoming deliveries;

• Assist with deliveries of a wide variety of items to different addresses and through different routes;

• Assist with answering phone inquiries regarding online ordering and delivery;

• Assist with loading, unloading, preparing, inspecting, and operating a delivery vehicle;

• Assist with utilizing the e-commerce point of sale system;

• Performs other duties as assigned;

Qualifications Minimum Qualifications:

• Candidates must have high school diploma or GED.
• Be at least 18 years of age.
• Prior retail liquor or at least two years of general retail experience preferred.

Supplemental Information

Physical Requirements

• Work in the store requires frequent bending and long periods of standing or walking. Incumbents must be able to regularly lift 50- 80 pounds with reasonably accommodations.

Working Conditions

• The position is performed primarily indoors within temperature-controlled environment.

Some requirements in this job description may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. All requirements are subject to modification to reasonably accommodate individuals with disabilities. Requirements are representative of minimum levels of knowledge, skills, and experience required. To perform this job successfully, the worker must possess the abilities and aptitudes to perform each duty proficiently. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. The City retains the discretion to add duties or change the duties of this job at any time. ESST Paid Leave Time