Customer Service Representative (Electronics)

We are seeking bright and dynamic champions to join our team! The ideal candidate enjoys communicating with people, providing daily customer support and proactively solving issues. You will be responsible for the full lifecycle customer experience!

Responsibilities

• Order management (Cross-references, stock availability, expediting orders, delivery dates, product specs, and pricing)
• Modify orders per customer requests
• Prepare quotes
• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms
• Interact with internal and external business units

Qualifications

• Minimum High school diploma or equivalent, preferably at least 2 year's post-secondary education or associates degree in business or office administration., ideally a Bachelor's degree.
• At least 1 - 3 years' of relevant work experience, preferably working in semiconductor, electronics, or high-technology environments
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Strong proficiency in Microsoft Excel