Customer Service Representative - English & German

CUSTOMER SERVICE REPRESENTATIVE

English & German | No Spanish Required

In Oliva, Valencia

Do you have excellent communication skills, a proactive attitude, and are you fluent in both English and German?

Then we would love to welcome you to our team in Oliva, Valencia!

ABOUT THE ROLE

We are looking for an English- and German-speaking Customer Service Representative to join our team in Oliva, Valencia.

As a key member of our Customer Service team, you will provide support and assistance with after-sales and eCommerce enquiries. You will respond to customer enquiries via email and phone in a professional, empathetic, and efficient manner, while ensuring that established processes are followed to guarantee a quick and effective resolution.

YOUR DAY-TO-DAY TASKS

● Answer phone calls and emails in a timely and professional manner

● Provide friendly, empathetic, and solution-oriented customer service

● Manage and resolve delivery and order-related issues

● Assist customers with after-sales enquiries and issues

● Closely follow established processes and procedures

● Provide product advice and support with eCommerce enquiries

WHAT WE ARE LOOKING FOR

● Fluency in English AND German is required

● No Spanish required

● Excellent communication and interpersonal skills

● A proactive and solution-oriented attitude

● Ability to work effectively as part of a team

● Previous Customer Service experience is a plus, but not essential

● Based in or around Oliva, Valencia

● Availability to start from now on

WHAT WE OFFER

● Permanent contract – 37.5 hours per week

● Fixed working hours: Monday to Friday, 10:00 AM – 6:00 PM

● The opportunity to become part of an international team

● A friendly, supportive, and positive working environment

JOIN OUR TEAM!

We are looking forward to receiving your application and hopefully welcoming you as a new member of our team!

Apply now and become part of our international Customer Service team in Oliva!

Job Types: Full-time, Contract, Permanent

Pay: From 17,190.00€ per year

Work Location: In person