Customer Service Representative (English Speaking)

Customer Expertise at the Frontline of International Digital Finance

Digital finance moves quickly; exceptional support helps customers move with confidence. In the Customer Service Representative (English Speaking) role, you'll turn complex account and product questions into clear guidance across chat, email, and phone. Your contribution strengthens trust for customers worldwide and builds a long-term global career with Emapta, offering top 1% talent meaningful professional development, connection, and lasting opportunities.

Snapshot

• Employment Type: Full-time
• Work Setup: Work From Home/Remote
• Shift: Rotating Schedule, Shifting Days Off

Benefits

• Standard Government benefits
• 12 days annual leave
• Career growth opportunities
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/ )

Qualifications

• A bachelor's degree
• At least 1 year of customer service experience
• Proficiency in spoken and written English
• Strong customer service and communication skills

Responsibilities

• Respond promptly and effectively to customer inquiries via email, live chat, and phone.
• Resolve account issues, troubleshoot technical problems, and answer product inquiries.
• Provide accurate guidance on cryptocurrency trading, security measures, and account management.
• Collaborate with internal teams to resolve escalated concerns.
• Document customer interactions and follow service protocols.
• Meet or exceed performance targets and contribute to the customer service team's success.

About the Client

Our client has earned the trust of customers across international markets by making digital financial services more accessible and easier to navigate. Through responsive support, reliable account management, and clear guidance, the company helps people engage with emerging financial products confidently. Its focus on service quality, efficiency, and customer satisfaction sets a strong standard in a fast-changing industry. For professionals, this is an opportunity to contribute to a fintech provider whose customer-first approach creates lasting value in the digital economy.

Join the Top 1% Talent. A Better Career. A Better Life.

Take part in a journey of professional fulfillment with Emapta, where career aspirations meet the vibrant spirit of Vietnam. Join a community that embraces the essence of togetherness, fostering excellence through shared camaraderie. At Emapta, we celebrate your unique contributions with compensation packages that mirror your skills and dedication. Our diverse portfolio of international clients spanning various industries attests to our proven track record of success, providing a secure and stable foundation for your professional journey.

In the heart of Vietnam, Emapta brings forth a vision that transcends borders. With over 1,200 global partners favoring the creation of remote jobs within our country, we are committed to helping you and countless others realize your full potential and aspirations without the necessity to venture overseas. Your dreams are our mission, and together, we'll create a legacy of success, right here in Vietnam.

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