Customer Service Representative (Entry Level)

Customer Service Representative | Manchester, UK | Full-Time | Entry Level

Make Every Customer Interaction Count

Good listener? Calm under pressure? Enjoy turning questions into solutions?

We’re looking for a motivated Customer Service Representative to join our growing Manchester team.

This is a customer-facing role where you’ll speak directly with customers, understand what they need and help create a positive experience from the first conversation to the final solution.

Whether you’re a fresher, graduate or looking for your first professional customer service opportunity, you’ll receive the training and support to develop your skills.

What Does a Great Day Look Like?

No two conversations are exactly the same. You’ll be trusted to listen, understand and respond professionally.

You’ll be responsible for:

• Welcoming and communicating with customers professionally
• Handling customer questions, enquiries and requests
• Understanding customer needs and providing suitable solutions
• Resolving issues with a calm, positive approach
• Keeping customers informed throughout the process
• Maintaining accurate customer records and information
• Supporting customer retention and engagement
• Working towards achievable individual and team service goals
• Collaborating with colleagues to maintain high service standards
• Developing your communication, problem-solving and customer service skills

We’re Looking For Personality & Potential

You don't need years of experience to make a great impression.

You could be a strong fit if you:

• Enjoy speaking with different types of people
• Communicate clearly, confidently and professionally
• Listen carefully and genuinely want to help
• Stay positive when dealing with challenging situations
• Are organised, reliable and responsible
• Enjoy learning and responding to feedback
• Work well independently and within a team
• Have experience in retail, hospitality, sales or customer service — helpful but not essential
• Want to build a career with opportunities to progress

Your Starting Point Doesn't Define Your Future

This is a genuine entry-level opportunity. Full training will be provided, so we're more interested in your attitude, communication skills and willingness to learn than a long list of previous roles.

You'll develop practical experience in customer service, communication, problem-solving, relationship management and commercial awareness.

What You Can Expect

• Competitive base salary plus performance-based bonuses
• Comprehensive training and ongoing coaching
• Clear career progression opportunities
• Leadership development and mentoring
• Recognition and reward programmes
• Team socials and networking events
• National and international travel opportunities
• A supportive, collaborative and inclusive working environment

Where Could You Go From Here?

Learn the basics. Build confidence. Take ownership. Grow.

As you develop your skills and demonstrate your capabilities, you can take on additional responsibilities and progress within the organisation.

Potential progression:

Customer Service Representative → Senior Representative → Team Leader → Assistant Manager → Management

Progression will depend on performance, capability, development and business requirements.

Why This Role?

Because great customer service is a skill that can take you almost anywhere.

The confidence you build here can open doors across customer experience, sales, account management, business development and leadership.

If you’re ready to start somewhere that values your potential and gives you the opportunity to grow, we’d love to hear from you.

Apply Today

Apply now to be considered for the Customer Service Representative position in Manchester.

We are an equal opportunity employer and welcome applications from people of all backgrounds. Hiring decisions are based on skills, qualifications and business needs.

Equal Opportunity Employer

Pay: £14.00-£16.00 per hour

Benefits:

• Casual dress
• Free parking
• Gym membership
• On-site gym
• On-site parking

Work authorisation:

• United Kingdom (required)

Work Location: In person