Customer Service Representative (Entry Level)

Good With People? Let's Turn That Into Your Next Opportunity.

We're looking for approachable, motivated people to join our Sheffield team as Customer Service Representatives.

This is a customer-interacting role built around real conversations. You'll speak with customers every day, understand what they need, provide solutions, and develop professional skills that can support your progression into more senior positions.

The Role

You'll be trusted to:

• Interact directly with customers throughout your day.
• Listen carefully, understand customer needs, and provide helpful solutions.
• Handle enquiries and routine customer concerns professionally.
• Build positive customer relationships through clear communication.
• Explain products, services, and promotions when relevant.
• Support customer engagement and promotional activities.
• Record important customer information accurately.
• Share customer feedback and ideas with the wider team.
• Work alongside experienced colleagues and managers.
• Take on additional responsibilities as your confidence develops.

You Could Be a Great Fit If You

• Enjoy meeting and talking to different people.
• Communicate clearly and listen well.
• Stay calm and professional when solving problems.
• Are reliable, positive, and willing to learn.
• Enjoy working as part of a team.
• Are comfortable in a busy, people-oriented environment.
• Want an opportunity with genuine development potential.

No previous experience is required. Experience in customer service, retail, hospitality, sales, events, marketing, or other customer-interacting roles is useful but not essential. Full training will be provided.

What You Can Expect

• Competitive annual salary plus performance-based bonuses.
• Structured customer service training.
• Regular coaching and mentoring.
• Development opportunities with experienced managers.
• Clear progression pathways.
• Recognition and reward programmes.
• Team development and networking opportunities.
• A supportive and inclusive working environment.

Build Skills That Open Doors

This role gives you practical experience in communication, customer relationships, problem-solving, commercial awareness, and teamwork.

With strong performance and development, you can explore progression into Senior Customer Service, Customer Experience, Sales, Team Leadership, Operations, and Management.

Ready to Get Started?

If you're looking for an entry-level opportunity where your communication skills can become the foundation for a bigger career, apply now for the Customer Service Representative position in Sheffield.

We are an equal opportunity employer and welcome applications from people of all backgrounds. Hiring decisions are based on skills, qualifications, and business needs.

Pay: £14.00-£16.00 per hour

Benefits:

• Free parking
• Gym membership
• On-site parking

Work authorisation:

• United Kingdom (required)

Work Location: In person