Customer Service Representative-Entry Level

Role Description

As a Customer Service Representative , you will handle voice interactions with customers, provide accurate assistance, resolve concerns, and ensure a positive customer experience. The role requires strong communication, comprehension, problem-solving, and interpersonal skills.

Key Responsibilities

• Handle inbound customer calls and address inquiries professionally.
• Provide accurate information and assistance based on customer needs.
• Identify, analyze, and resolve customer concerns efficiently.
• Apply appropriate problem-solving and troubleshooting techniques.
• Maintain clear and accurate documentation of customer interactions.
• Follow established company policies, procedures, and quality standards.
• Escalate complex or unresolved concerns to the appropriate team.
• Meet required performance, quality, productivity, and customer service standards.
• Work effectively on night shifts, weekends, and holidays as required.

Qualifications

• College Graduate — with or without BPO experience.
• Applicants who have completed at least 2 years in college must have at least 6 months of customer service-related work experience.
• No BPO experience required for qualified college graduates.
• Good to above-average English communication skills.
• Minimum CEFR B1 English proficiency.
• Willing to work on a night-shift schedule.
• Willing to work on weekends and holidays.
• No specific non-BPO experience required.

Skills & Competencies

• Excellent verbal communication and active listening skills
• Good interpersonal and customer service skills
• Strong analytical and problem-solving abilities
• Good comprehension skills
• Ability to handle customer concerns professionally
• Basic knowledge of Microsoft Office
• Ability to work in a fast-paced environment
• Adaptability to shifting schedules
• Strong attention to detail and accuracy

What We Offer Upon Hire

• ₱18,000 Basic Pay
• ₱1,000 Flex Fund Allowance
• ₱2,000 Account Premium
• 20% Night Differential
• Additional Benefits:
• HMO coverage for employee upon Day 1
• HMO dependent coverage upon certification
• Life and Accident Insurance
• Annual salary increase based on performance
• 13th and 14th Month Pay

Why Apply?

College Graduates With Or Without Experience Are Welcome Competitive salary package of up to ₱21,000 Day 1 HMO coverage

Account premium + flex fund allowance

Night differential

Voice account experience