Customer Service Representative - Entry Level

Pay to be discussed during interview

Job Overview
Smartcom Telephone, LLC, is seeking dedicated and enthusiastic Customer Service Representatives to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional support and assistance, while ensuring their needs are met. Your ability to communicate effectively and handle inquiries with professionalism will be key to ensuring customer satisfaction. This position requires strong computer skills and the ability to work in a fast-paced environment. The ideal candidate will possess strong communication skills, a friendly demeanor, and the ability to handle various customer inquiries efficiently.

Responsibilities

• Respond to customer inquiries via phone or email in a timely and professional manner
• Provide accurate information regarding products and services to assist customers effectively.
• Handle data entry tasks to maintain up-to-date customer records and interactions in our computerized system.
• Analyze customer feedback and issues to identify trends and recommend improvements.
• Process transactions, including cash handling, ensuring accuracy and adherence to company policies.
• Collaborate with team members to resolve complex customer issues and enhance overall service quality.
• Maintain a positive attitude while managing high call volumes in a fast-paced environment.
• Uphold phone etiquette standards to ensure a pleasant experience for every customer.

Experience

• No Experience Required - On site Training provided
• Previous experience in customer support or a call center environment is preferred.
• Proficiency in data entry with attention to detail is essential.
• Familiarity with office software and computerized systems is required.
• Must be Bilingual - Fluent in English & Spanish, enhancing communication with diverse customers.
• Strong analytical skills to assess situations and provide effective solutions.
• Excellent phone etiquette and interpersonal skills are necessary for building rapport with customers.

Requirements

• Strong communication skills in English & Spanish
• Previous experience in customer service or client services, preferably in a call center environment.
• Proficient in data entry and comfortable using computer systems for documentation.
• Excellent typing skills and attention to detail.
• Strong analytical skills to assess customer needs and provide appropriate solutions.
• A positive attitude, along with the ability to work well under pressure in a team-oriented environment.
• Must be bilingual – Fluent in English and Spanish
• Must be able to pass a background check
• Must be able to pass a drug test
• Must have good communication skills
• Must have basic computer skills

Come and join us in delivering exceptional service that makes a difference!

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person