Customer Service Representative -Entry Level

About Us

Customand was created with a simple mission: to provide individuals, families, and businesses with a seamless transition from one place to another. Our team of trained professionals uses modern equipment, industry-approved packing techniques, and best-in-class customer support to ensure that every relocation whether local or long-distance is executed with precision and care.

About job:

Customand is seeking a friendly, dependable, and customer-focused Entry Level Customer Service Representative to join our team in Houston, TX. In this role, you will assist customers, coordinate service requests, and support daily transportation and relocation operations. You will communicate with customers, provide accurate service information, update records, and collaborate with internal teams to help ensure a smooth and positive customer experience.

Responsibilities

• Respond to customer inquiries via phone, email, and other communication channels.
• Provide accurate information regarding delivery schedules, relocation services, and company procedures.
• Assist customers with questions, service requests, and transportation-related concerns.
• Coordinate with drivers, dispatchers, and operations staff to address customer needs and resolve service issues.
• Enter and update customer information, orders, and service notes in company systems.
• Track service requests and follow up with customers to help ensure timely resolutions.