Customer Service Representative ( Fast Process | Performance Incentives | Holiday Pay)

Customer Service Representative (Call Center | Davao City)

Onsite | Up to ₱26,000 Monthly Basic Salary | Full-time

COMPENSATION & BENEFITS

• Up to ₱26,000 monthly basic salary
• Competitive compensation package
• Performance-based incentives
• Paid training from Day 1
• Career growth and development opportunities
• Supportive and collaborative work environment
• Government-mandated benefits
• 13th Month Pay

Note: Compensation, incentives, and additional benefits may vary depending on the assigned account, client program, and employment offer. Complete details will be discussed during the recruitment process.

KEY RESPONSIBILITIES

• Handle customer inquiries via phone, chat, or email
• Provide accurate information and appropriate solutions to customer concerns
• Resolve customer issues efficiently while delivering excellent customer service
• Maintain professionalism and empathy during every customer interaction
• Document customer interactions, concerns, and resolutions accurately in the system
• Escalate complex issues to the appropriate support teams when necessary
• Meet established quality, productivity, and customer satisfaction targets
• Adhere to company policies, procedures, and quality standards

QUALIFICATIONS

• High School Graduate (Old Curriculum), Senior High School Graduate, or College Level/Graduate
• Good English communication skills, both verbal and written
• Strong customer service, interpersonal, and problem-solving skills
• Basic computer proficiency and multitasking abilities
• Willing to work onsite in Davao City
• Willing to work on shifting schedules, including weekends and holidays

WORK SETUP

• Onsite work arrangement
• Full-time position
• Shifting schedule
• Paid training provided from Day 1

Pay: Up to Php26,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Free parking
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person