Customer Service Representative - Fixed Term

Smart Environmental is seeking a motivated and customer-focused Fixed Term Customer Service Representative to join our Auckland Municipal team based in Whenuapai. This is a fixed-term opportunity providing maternity leave cover through to May 2027

As part of our operational support team, you will play a key role in ensuring the smooth daily running of municipal services by supporting dispatch operations, monitoring service delivery, and providing excellent customer service.

About the Role

• Fixed-term position covering maternity leave until May 2027
• Based in Whenuapai, Auckland
• Approximately 35 hours per week, Monday to Friday
• Supporting operational teams, drivers, and customers on a daily basis

Key Responsibilities

• Monitor daily runs and service delivery performance
• Communicate operational updates to drivers
• Follow up on delayed or incomplete runs
• Assist with scheduling and preparation for upcoming runs
• Maintain accurate customer information within company systems
• Coordinate with drivers and operational teams to resolve customer enquiries
• Monitor daily operations and respond to customer and driver issues
• Complete operational administration tasks as required

What We're Looking For

You will be someone who:

• Has strong communication and customer service skills
• Can confidently manage multiple priorities in a fast-paced environment
• Has strong attention to detail and administration skills
• Is comfortable using computer systems and learning new processes
• Enjoys working as part of a team while also being able to work independently
• Takes a proactive and solutions-focused approach to problem solving
• Is reliable, organised, and customer-focused

Why Join Us?

At Smart Environmental, our people are at the heart of what we do. We offer a supportive team environment, ongoing training, and the opportunity to make a positive contribution to your local community.

We are committed to providing a safe and healthy workplace for all employees. As part of our recruitment process, successful applicants may be required to undergo pre-employment checks.

Applicant must be a New Zealand Citizen or Resident or already hold a New Zealand Visa.

If this sounds like the opportunity for you, apply online today!