Customer Service Representative – Fixed Term

Join a close‑knit customer service team for one of Australia’s most trusted rural brands.

Thunderbird has been supporting Australian farmers for 40 years with industry leading electric fencing, livestock weighing, and animal management systems. Proudly Australian made and built for rugged local conditions, our products help rural communities work smarter, safer, and more efficiently.

We’re looking for a Customer Service Representative who thrives in a fast-paced environment, enjoys building relationships, and is motivated by delivering great customer outcomes.

If you enjoy helping customers and delivering great service, this is your chance to make a real impact in a respected Australian brand.

This is a 12-month fixed term position.

About the Role

As a Customer Service Representative, you’ll play a key role in supporting Thunderbird’s customers and reseller network by delivering friendly, efficient, and reliable service.

This is a predominantly contact-centre based role where you’ll handle customer enquiries, process orders, and support the sales team with day-to-day administration.

You’ll also build strong relationships with rural resellers — many of whom are independent, family-owned businesses — helping ensure customers get the most value from Thunderbird products.

While the role is mostly office-based, there is occasional opportunity to get out and about and connect with customers and resellers in person.

You’ll be part of a small, close-knit team of three and work closely with the Customer Service Team Leader, Territory Sales team, and wider Thunderbird business.

What You’ll Be Doing

• Providing high-quality pre and post sales customer support
• Handling inbound and outbound customer and reseller calls
• Supporting rural resellers with enquiries, orders, and follow-ups
• Processing orders and completing customer administration accurately
• Supporting outbound sales activity to help deliver value to customers
• Building strong, long-term relationships with customers and resellers
• Working collaboratively with sales, technical support, and operations

About You

You’re customer-focused, organised, and confident using systems. You enjoy building relationships, take pride in providing great service, and can work independently while being a strong team player.

While we are an agricultural business, you don’t need a farming or ag background to succeed — what matters most is your attitude, communication style, and willingness to learn.

What You’ll Bring

• Experience in a customer service or contact centre environment
• Strong communication and relationship-building skills
• Confidence using computer systems (Excel, Word, CRM or order systems)
• A proactive, organised, and solutions-focused mindset
• Ability to work independently while contributing to a team environment
• Passion for delivering positive customer experiences
• Agriculture or rural industry exposure is a bonus, but not essential

Ready to Apply?

If you enjoy helping customers, building relationships, and want to make your mark with a trusted Australian brand supporting rural communities, we’d love to hear from you.

Applications will be reviewed as they are received and an appointment to the position may be made prior to the listing closing – so apply now.