Customer Service Representative (fixed-term)

About us

We are a leading short-term rental provider, serving customers for over 20 years. Our nationwide portfolio of properties services over 1,500 properties across more than 300 locations, offering guests thousands of happy places to stay and owners a hassle-free solution to holiday home management. Over 200,000 guests visit our holiday homes yearly.

About the role

Bachcare is looking for a fantastic Customer Service Representativeto be part of our Guest Sales & Relations team.

We have fixed-term full time positions available to support our Customer Service Team with the workload before and during the peak season.

The work hours for this role will be between 8 am to 12am, across seven days per week on a rotational roster.

Currently available full-time fixed-term position:

• 4 x roles from 1st December until Jan 31st
• 4 x roles from 1st December until Feb 28th

The key responsibilities:

• Communicate and respond to guest emails via phone calls, email, and live chat in a brand-aligned manner
• Manage workflow allocation and guest dispute resolution
• Participate in the documentation of user guides and ensure they remain up to date
• Work with guests to understand their needs and provide solutions that convert inquiries into confirmed bookings
• Always strive to surprise and delight our customers through the service and solutions offered

About you

• Strong computing skills, including Microsoft Suite
• Excellent interpersonal communication skills
• High levels of professionalism, polite and professional manner, and high attention to detail
• Ability to multitask and remain calm under pressure
• Exceptional verbal and written communication.
• Good conflict resolution skills and strong problem-solving skills

Why work for us?

We are proud of our culture!We fully and genuinely support a flexible working environment, offer many employee perks.

Our mission is to help people to find their happy place, including YOU!

To apply now for this position, please hit the ‘apply’ button and send us your CV and cover letter. Good luck!